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What’s the Best Way to Fix a Broken Cell Phone? Our Insights

Your cell phone no doubt sees a lot of action. They say that a dog is man’s best friend -- but these days, that distinction likely goes to your mobile device. After all, while Fido might wait patiently at home, there are few, if any, outings where you’ll neglect to take your phone. In fact, up to 75% of people even check their smart phones in the bathroom – which may explain why 19% admit to dropping their phone into the toilet at least once.

With all that use, there’s going to be some normal wear and tear. Cracked cell phone screens, water damage (not just limited to toilets – when you put your phone on the table, you risk becoming one of the 21% whose phones are victims of a spilled drink), and worn-out batteries are as universal as getting your car’s oil changed or going to the doctor – but that doesn’t mean you have to spend that kind of time in the waiting room.

Unlike some of life’s other upkeep, when it comes to cell phone repair, you’ve got options. Here are a few different ways for you to fix your broken cell phone.


In-store fix

While you can head over to the Apple store, for example, to fix a water damaged cell phone, there are a few drawbacks to this option. For one, liquid damage is not covered by Apple’s one year warranty or Apple Care. This means you’ll be paying out of pocket, and service at the Apple store tends to be more pricey than some of the more competitive options out there. 

It’s convenient that you no longer are required to send out your mobile phone for days on end (ain’t nobody got time for that!) but even though you don’t have to be without your device for up to a week, you will have to most probably part with it for a few precious hours. Plus, there are long lines and the ever-present salespeople hovering over your shoulder. You probably haven’t felt this smothered since your dad volunteered to chaperone that dance in 11th grade.


DIY kits

That’s right. You’re independent. You’ve got skills and you take pride in them. So services like iFixit that offer tutorials (who needs those, anyway?) along with DIY kits sound like an attractive idea. As with the other options, this route has both pros and cons. The positives include the low price point and the sense of pride in achieving a job well done. The cons include voiding your warranty and potentially bricking your phone, along with the sense of shame that comes with the unavoidable fact that you’ve got no one to blame but yourself.

Seriously, though, if you’ve got the chops, this might be a decent choice (though we do highly recommend watching the tutorial videos). If you’re not confident in your engineering skills or if you haven’t attempted this before, it might be best to leave it to the pros.


Door to door service

Puls offers a third option: professional service when and where you decide. Pros include highly-vetted professionals trained in a wide variety of fixes including water damage, dead battery replacement, screen repair, and sundry other solutions for things like home buttons, headphone jacks, WiFi, and so on.

The good thing is that we can come to you whether you’re at home, the office, or even the gym – and technicians average an arrival time of about 30 minutes! Combine that with ease of use – ordering couldn’t be simpler and the 7-day-a-week phone support is super helpful – and it’s hard to find a better solution. 

Finally, the fixed prices are extremely affordable, and Puls offers a lifetime guarantee on every repair. The cons – well, with all that spare time and a pristine cell phone screen, you may just have to start responding to the sea of old texts you’ve been putting off. Better yet, to get $5 off your first service with us, sign up on our page here!

Jake S.
Jake S.
Jake Sherman is a professional writer with a background in journalism. He is fascinated by home appliances and how they work. He enjoys breaking down complex topics and explaining them in interesting ways. He has been a Puls staff writer for two years. When he's not writing, he enjoys trotting around the globe, trying unfamiliar foods, and testing unmarked doors to see if they're locked.

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