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Review of the Home Warranty Industry

Remember the amazing feeling you had when you first purchased your home? You finally had something to call your own with no more landlord restrictions or rent payment with nothing to show for it at the end of each month.

Of course, you probably learned quickly that homeownership also means that you're completely responsible for anything that breaks down or needs fixing. If you've got a brand-new home, most of the components will have some type of warranty to cover problems. However, if your home had a previous owner, it might be a little more difficult to determine how well they maintained the household systems and appliances, and that could cost you big bucks.

You have a few options for managing your household items such as:

  • Going the DIY route
  • Buying a home warranty plan
  • Becoming a member of Puls+

While doing the work yourself may sound like the least expensive method of home repair, you may not have the time, expertise, or tools needed to get the job done quickly or correctly. So what other choices are available? We've done a review of the home warranty industry to help you understand your options.

Home Warranty Plan

A home warranty provides coverage to repair or replace certain household systems or appliances for a specific time period. It is generally set up as a service contract and is often used for older homes to limit the high cost of multiple component failures.

It is similar to a home insurance policy as it usually requires premiums, deductible, claims, and liabilities, but a home warranty does not cover damage or loss to the components due to fire, theft, or natural disaster.

Major appliances like refrigerators, stoves, water heaters are often included in the basic warranty plan, but other systems like HVAC, plumbing, and electrical issues may require additional premiums.


Average premiums run anywhere from $350 to $600. Extra coverage over and above the basic components can add another $100 to $500 more. It's important that you read the contract thoroughly to get the coverage you want and to know about any exclusions ahead of time.

How It Works

You contact the home warranty provider when a problem arises. The warranty company will usually work with specific service contractors to handle each type of problem. Your claim will generate a service call to assess the damage. Service call fees ranging from $50 to $100 are usually charged for each item serviced and are not included in the premium. This would mean if both your refrigerator and garage door opener stopped working at the same time, you'd be responsible for two service fees.

The warranty company must confirm your coverage and then approve the repair or replacement. Unfortunately, your claim may be denied if the damage existed before the warranty coverage began or if the item was not maintained, installed right, or misused.

Home warranty contracts usually have set limits on repair or replacement costs too. In a case where you exceed the limit, you would have to pay the excess amount. This whole process could take several days to resolve and could cause a major expense and inconvenience to you and your family.

While a home warranty plan sounds like a great idea, you really have to do your homework before signing the contract. Rush into it and you could end up paying more out-of-pocket expenses than your appliances or systems are worth.

Puls+ - An Exciting Alternative for All Your Home Repair Needs

Puls has been providing a trusted home appliance service for years, and now Puls+ is the new way to do home warranty.

For a low, annual membership fee of $79, you'll receive 20% off all home services and peace-of-mind coverage for all your home repair needs. Our elite technicians can take care of a wide variety of services including home appliance repair & installation, TV mounting, iPhone repair, plumbing issues, garage door repair and installation, and even handyman services.

How is Puls different?

  • Utilizing data from over hundreds of thousands of repairs across the U.S., our own skilled technicians will be at your home within 24 hours to fix your problem and get you back to doing more important things.
  •  All work is performed by our vetted, professional workforce so there's no deductible or service fee to pay. Unlike home warranty programs that use outside contractors and require payment upfront, as a Puls+ member, you'll only be charged after your service is completed.
  • Puls is committed to providing the best customer service with a focus on prevention, repair vs. replacement, and extending the lifecycle of all your home appliances and systems. Two preventative home check-ups per year give members extra assurance that the major components of essential systems and appliances are in top working order.

Become a Puls+ member and enjoy benefits such as priority booking, exclusive discounts, access to the highest-rated and best-trained technicians, plus special promotions designed just for you. More valuable features of the program include: Double the Guarantee that extends your service guarantee from 90 to 180 days, exclusive access to the Puls DIY platform for helpful home improvement tips and the first look at new services.

The Puls+ experience goes above and beyond your typical home warranty company plan. Here is a simple, at-a-glance comparison that highlights the Puls+ Difference:

  Puls+ Typical Home Warranty
Same or next day repair
Exclusive Concierge line for text or call
No deductible
Own technician's and no 3rd party companies
Average online rating 4.2 stars 1.5 stars
Bi-Annual preventative check-up


We offer easy, online booking with on-time arrivals and free cancellation if needed. All services are fully insured against accidents for extra peace of mind.

Protect your most valuable investment with a company you can trust. Become a Puls+ member today, and let us take care of the rest.

Join Now

Debbie D.
Debbie D.
Debbie Dey is a professional writer with over three decades of experience in residential construction. Her background gives her a wealth of knowledge about all kinds of home improvement projects, which she enjoys sharing through her writing. She has been a Puls staff writer since 2018. In her free time, you can find her relaxing by the water or cruising with her husband in their sports car.

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